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Welcome to Help Center! You can search or browse for answers to frequently asked questions (FAQ). Can't find what you're looking for? Submit an inquiry to our Support Team, and we'll make sure you get a response, usually within 24 hours. Thank you for taking the time to visit our site.  

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I never received a confirmation email. Where is it?


If you haven't received a confirmation email after registering, please follow these steps to troubleshoot and resolve the issue:

  • Check Spam or Junk Folders: Confirmation emails can sometimes be mistakenly filtered into your spam, junk, or trash folders by your email service. Please inspect these folders to ensure the email hasn't been diverted.
  • Verify Email Address: Double-check the email address you provided during registration. A typo could prevent the email from reaching you. Correct any errors and consider re-registering with the accurate email address.
  • Full Inbox:If your email inbox is at capacity, new messages cannot be delivered. Ensure that you have sufficient space in your inbox to receive new emails.
  • Email Filters and Rules: Examine any filters or rules in your email settings that might be blocking or rerouting emails. Add emails from and to your whitelist or safe sender list to prevent future delivery issues.
  • Inactive Email Account: Ensure that your email account is active. Some email services may deactivate accounts due to inactivity or other reasons, which could prevent you from receiving any emails.
  • Email Provider Delays: Sometimes, delays can occur with your email provider due to server issues or high email traffic. Allow some time for the email to arrive before taking further action.

If you have checked all the above and still haven’t received your confirmation email, try re-registering after 24 hours to ensure that the process is properly initiated. Should issues persist, please reach out to our support team for further assistance.

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Article ID: 25
Category: Registration & Login
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